shipping policy

We deliver to all 16 regions of Ghana. We don't ship outside Ghana yet. The delivery zone is picked automatically from the region you choose at checkout.

• Accra (Greater Accra): 1 to 2 working days, GHS 80.
• Nationwide (All regions outside Greater Accra): 3 to 5 working days, GHS 80.

Delivery is free on every order over GHS 1,500.

Times are counted in working days (Monday to Friday, not public holidays) from when your order is confirmed. The exact fee is always shown at checkout before you pay.

We pack orders within 1 working day of payment (or of order confirmation, for pay on delivery). Orders placed on weekends or public holidays are packed on the next working day. During a new drop, packing can take up to 2 working days; we'll tell you if it will take longer.

Inside Greater Accra, orders go out with a dispatch rider who calls you before arriving. Outside Greater Accra, orders go with a courier or bus parcel service, and we send you the waybill or tracking details by SMS or email. Please make sure the phone number you give at checkout is correct and reachable.

Your order confirmation email has a private link to your order status page. It updates as your order is packed, shipped and delivered.

All orders are paid online at checkout by mobile money or card.

If the rider or courier can't reach you, we'll try again the next working day. If a delivery fails twice because of a wrong address or unreachable phone number, the order comes back to us and we'll contact you to rebook (a new delivery fee may apply) or refund you under our refund policy.

If your order hasn't arrived within 3 working days after the estimated time, contact us and we'll chase it. If it is lost in transit, we'll send a replacement or refund you in full, including delivery.

If your parcel arrives damaged, take a photo before opening it if you can and contact us within 48 hours of delivery. We'll replace the item or refund you, at no cost to you.

Reach us at our contact page. We reply within 24 hours.