refunds & cancellations

You can cancel any order for a full refund, including delivery, as long as it hasn't been handed to the rider or courier yet. Contact us at our contact page with your order number (it starts with IMNY-) as soon as possible.

Once an order has shipped it can't be cancelled, but you can still return it under the returns policy below.

Online orders that aren't paid within 30 minutes are cancelled automatically and nothing is charged. We may cancel an order and refund it in full if an item turns out to be out of stock or a price was shown wrongly; we'll always tell you first.

You can return any item within 14 days of delivery if it is:

• unworn and unwashed, with no marks, perfume or deodorant,
• still with its original tags attached,
• returned with its original packaging where possible.

Items marked "final sale" can't be returned unless they are faulty.

• Contact us at our contact page within 14 days of delivery with your order number and the item you want to return.
• We'll reply within 24 hours with how to send it back: drop-off in Accra, or a rider or courier we arrange.
• Once it arrives, we check it within 2 working days and confirm your refund or exchange.

If you're returning because you changed your mind or the size didn't work, you pay to send the item back and the original delivery fee isn't refunded. If the item is faulty, damaged or not what you ordered, we cover all delivery costs both ways and refund the original delivery fee too.

Want a different size or colour? Tell us when you start your return. If it's in stock we'll send it out once we receive your return; if it isn't, we'll refund you instead. A size swap is sent free of charge the first time.

If something arrives faulty, damaged or isn't what you ordered, contact us within 48 hours of delivery with your order number and a photo. We'll replace it or refund you in full, your choice, at no cost to you.

Refunds go back to the way you paid. Online payments (mobile money or card) are refunded through Paystack, our payment processor. For pay-on-delivery orders, we refund to a mobile money number in your name.

We start the refund within 2 working days of approving it. Mobile money refunds usually arrive within 1 to 3 working days; card refunds can take 5 to 10 working days to show, depending on your bank. We'll email you when your refund is sent.

If a returned item is worn, washed, damaged by the wearer or missing its tags, we can't refund it. We'll let you know with photos and send it back to you (you pay the delivery).

Reach us at our contact page. See also our shipping policy and terms of service.